No Fluff Mattress uses a very unique system for determining a star rating on a specific brand. Our system allows for more than just the consumer perspective. We consult with a variety of sources before we give the overall brand rating. We operate from a brick and mortar retail store, giving us full access to in person interaction with consumers, industry experts, retail associates, customer service professionals and warehouse management personnel. Our rating system is a major factor in our consideration of any brand we decide to showcase and continue to showcase in our retail environment. We do not accept payment from any manufacturer or any other party to influence our rating of a brand. Our rating system is reevaluated periodically to maintain up to date information and data regarding our brand rating. Below is an example of our rating criteria.

Rating on a 1-10 scale   1 = Unsatisfactory   10 = Satisfactory

Rating is averaged to determine an A-F final overall rating

If a brand goes below a B+ rating we will discontinue the sale of this brand and remove from No Fluff Mattress

Note: Our NFM (No Fluff Mattress) contributors are collected in person and are anonymous.  NFM contributors are aware that comments may be edited for accuracy and brevity.

Selection

Comfort     Consumer Contribution

Support

 

Innovative Technology

Responsible Manufacturing Methods

Use of Proprietary Methods                    Industry Expert Contribution

And Components

Compliance with FR Code

Unique Certifications

 

Warranty Return Rate

Ease of Warranty Claim Use

Proficiency Providing Product Specs   Customer Service Contribution

Overall Durability

 

Proficiency Providing Training Tools

Advertising Methods

Ease of use and Demonstration         Retail Associate Contribution

Competitive Price Comparison

 

Efficiency in Shipping

Ability to Deliver Quantity Ordered     Warehouse Management Personnel

Shipping Quality Control

Labeling Methods